MAPLEMIND TERMS OF SERVICE
Version 4.1 | Effective Date: July 12, 2026
NOTICE TO USERS: THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE — SUBJECT TO THE EXCEPTIONS AND THE 30-DAY OPT-OUT RIGHT IN SECTION 17.
1. ACCEPTANCE OF TERMS AND THE SERVICE
By accessing or using the MapleMind mobile application or related web services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service. Your continued use of the Service constitutes your acceptance of any future modifications to these Terms.
MapleMind consists of a mobile application and related web services designed to provide educational support. The Service is operated by MapleMind Technologies Inc. (the "Operator"), a corporation based in Red Deer, Alberta, Canada. All references to "we," "us," or "our" refer to the Operator.
1a. LANGUAGE (QUEBEC / BILL 96)
These Terms and our Privacy Policy are available in English and French. For users in Quebec, the French-language version is made available as required by the Charter of the French Language (Bill 96); by continuing in English you confirm the French version was made available to you. (Ces conditions et notre politique de confidentialité sont disponibles en français et en anglais.)
2. PRIVACY POLICY
Our Privacy Policy (version 4.0), available at /legal/privacy, is incorporated by reference into these Terms. By using the Service, you acknowledge that you have read, understood, and agreed to our Privacy Policy, which describes how we collect, use, and disclose your Personal Information. In the event of any conflict between these Terms and the Privacy Policy regarding data handling, the Privacy Policy shall prevail.
3. ELIGIBILITY AND AGE REQUIREMENTS
• Age of Consent: The Service is intended for K-12 learners and their parents/guardians. The age at which a person may use the Service without parental consent depends on their region — 13 in the United States, Canada, and the United Kingdom, and 16 in the European Economic Area and elsewhere. We ask for a birthdate when you create an account.
• Parent as Account Holder: If a user is below the applicable age, a parent or legal guardian must create and hold the account, complete email verification, and provide verifiable parental consent (through our verification provider) before the child may use the AI features. The parent or legal guardian accepts these Terms on behalf of the child, is the account holder, and is responsible for supervising the child's use of the Service.
• Verification: We use a third-party provider to confirm parental consent. We do not require, collect, or verify a child's government identification.
• Capacity: By using the Service, you represent that you have the legal capacity to enter into a binding agreement, or that a parent or legal guardian authorized to do so has consented on your behalf.
4. COMPLIANCE WITH THIRD-PARTY AI POLICIES
The Service utilizes third-party artificial intelligence technology, including services provided by OpenAI, LLC. By using MapleMind, you agree to comply with all applicable OpenAI policies, including their Usage Policies and Service Terms. You are strictly prohibited from using the Service to generate:
• Regulated medical, legal, or financial advice.
• Content that violates the safety guidelines or terms of our third-party providers.
Personal information sent to OpenAI to generate responses is processed under a Data Processing Agreement; see our Privacy Policy and Sub-processor list.
5. ACCEPTABLE USE AND PROHIBITED CONDUCT
By using the Service, you agree not to:
• Use the Service for academic dishonesty, including submitting AI-generated content as your own work in violation of your educational institution's policies.
• Harass, abuse, or threaten other users or support personnel.
• Share your account credentials with third parties or allow unauthorized access to your account.
• Attempt to circumvent, disable, or interfere with security features of the Service.
• Use automated systems, bots, or scripts to access or extract data from the Service.
• Redistribute, resell, or reproduce any content generated by the Service for commercial purposes without written permission.
• Submit illegal, obscene, defamatory, or otherwise objectionable content through the chat interface.
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service or its underlying AI technology.
• Create or maintain multiple accounts to circumvent free credit limits or other usage restrictions imposed by the Service.
• Account Security: You are responsible for keeping your account credentials secure and for activity under your account, and you must notify us promptly of any unauthorized use.
6. YOUR CONTENT AND HOW WE USE IT
• Limited License: You grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and process your User Content to operate and provide the Service — for example, generating tutoring responses, tracking your progress, and synchronizing your chat sessions across your devices when signed in.
• No Model Training; No Sale: We do not use your User Content to train, develop, or fine-tune AI models, and we do not sell it. Our AI provider (OpenAI) processes your content only to generate responses, under a Data Processing Agreement, and likewise does not use it to train its models.
• Optional Personalization: If you enable personalization (off by default), MapleMind may keep notes about how the student learns (e.g., topics they find difficult) and use those notes to tailor that student's tutoring. The notes are used only for the student's own learning. You can turn personalization off or delete the notes at any time. For child accounts, personalization is off by default and used only if the parent or legal guardian consents.
7. INTELLECTUAL PROPERTY
• Ownership of the Service: The Service, including all software, content, graphics, branding, logos, user interface, and underlying technology, is the exclusive property of the Operator or its licensors. Nothing in these Terms transfers any ownership rights in the Service or its content to you.
• Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal educational purposes only.
• User-Generated Content: You retain ownership of the content you submit to the Service, subject to the license grant described in Section 6.
8. COPYRIGHT AND DMCA POLICY
If you believe that any material available on or through the Service infringes upon any copyright you own or control, please notify our Designated Copyright Agent:
• Agent Name: MapleMind Technologies Inc.
• Email:
[email protected]
• Address: Red Deer, Alberta, Canada
9. SUBSCRIPTIONS AND FINANCIAL TERMS
• Trial and Renewal: After a 7-day free trial, subscriptions automatically renew at the then-current price shown in the app unless cancelled prior to the renewal date. Subscriptions purchased on iOS or Android are cancelled in your Apple App Store or Google Play account settings; subscriptions purchased on the web are cancelled in the app under Settings → Manage Subscription. Cancel at least 24 hours before the renewal date; otherwise the subscription renews automatically. We cannot cancel App Store or Google Play subscriptions on your behalf.
• Platform Billing (App Purchases): Subscriptions purchased in the iOS or Android app are billed by the Apple App Store or Google Play. Refunds for those purchases are subject to the respective platform's policies.
• Web Billing (Stripe): Subscriptions purchased on the web at app.trymaplemind.ca are billed by Stripe, Inc., our payment processor. Your card details are collected and processed by Stripe; we never receive your full card number. Web subscriptions renew automatically as described above and can be cancelled at any time via Settings → Manage Subscription — cancellation takes effect at the end of the current billing period and you keep access until then. Applicable sales taxes (e.g., GST/HST) may be added at checkout. If something isn't working, contact us at
[email protected] within 14 days of a charge and we will make it right; refunds are otherwise not provided for partial billing periods except where required by law. Nothing in this section limits non-waivable consumer rights under applicable provincial law (including Quebec).
• Free Usage Credits: Registered users without an active subscription receive a limited number of complimentary AI interactions — currently five (5) tutor messages and one (1) practice quiz per rolling 24-hour period (measured from first use in the period). Exam simulations require an active subscription. Free credits are non-transferable, carry no cash value, and do not accumulate or carry over. The Operator may modify the type or quantity of complimentary credits at any time; the current allocation is always shown in the app.
• Guest Access: Guests may browse educational content within the Service; however, AI-powered features (including tutoring sessions, practice quizzes, and exam simulations) require account creation.
10. THIRD-PARTY LINKS AND SERVICES
The Service may contain links to third-party websites, applications, or resources for educational or informational purposes. These links are provided solely for your convenience. The Operator does not endorse and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your use of any third-party services is at your own risk and subject to the terms and conditions of those services.
10A. ACCESSIBILITY
The Operator endeavors to make the Service accessible to users with disabilities. However, the Operator does not guarantee full compliance with the Web Content Accessibility Guidelines (WCAG) or similar accessibility standards. If you encounter accessibility barriers, please contact us at the address provided in Section 23.
10B. ELECTRONIC MESSAGING (CASL COMPLIANCE)
In accordance with Canada's Anti-Spam Legislation (CASL), the Operator will only send commercial electronic messages (CEMs) with the recipient's express or implied consent. You may unsubscribe from commercial electronic messages at any time by using the unsubscribe mechanism provided in each message or by contacting us at the address provided in Section 23. Transactional or service-related messages (such as account notifications, security alerts, and subscription confirmations) are not considered commercial electronic messages and will continue to be sent as necessary for the operation of the Service.
11. EXPORT CONTROL AND INTERNATIONAL USE
The Service is operated from Canada. You represent and warrant that:
• You are not located in a country that is subject to a Canadian or U.S. Government embargo.
• You are not listed on any government list of prohibited or restricted parties.
• Your data may be processed and stored in Canada or other international jurisdictions with different data protection laws.
12. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• AI Accuracy: MapleMind is an AI-powered service — when you use the tutor you are interacting with an artificial-intelligence system, not a human teacher. The Operator does not guarantee the accuracy, completeness, or reliability of content generated by artificial intelligence. AI tutor responses may contain errors and should not be relied upon as a substitute for professional instruction. Users should independently verify critical information obtained through the Service.
• Service Availability: The Operator does not guarantee that the Service will be uninterrupted, error-free, or secure at all times. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.
• Educational Outcomes: The Service is intended to supplement education, not replace it. The Operator makes no guarantee of academic results, grades, or performance improvement resulting from the use of the Service.
• Practice Quizzes and Exam Simulations: AI-generated practice quizzes and exam simulations are provided for study purposes only. They do not guarantee exam readiness, do not reflect actual provincial or territorial exam content, and should not be relied upon as the sole method of exam preparation.
12a. YOUR CONSUMER RIGHTS ARE PROTECTED
Nothing in these Terms (including the disclaimers in Section 12 and the limitation of liability in Section 13) limits or excludes any rights you have under mandatory consumer-protection law that cannot be limited or excluded — for example, statutory warranties or remedies available to consumers in the EEA, the United Kingdom, Quebec, or your jurisdiction. Where a provision conflicts with such mandatory rights, those rights prevail.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE OPERATOR FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE TOTAL AMOUNT PAID BY YOU TO THE OPERATOR FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL THE OPERATOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF ACADEMIC OUTCOMES.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Operator from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to:
• Your use of the Service or your violation of these Terms.
• Your violation of any rights of a third party, including intellectual property rights.
• Any content you submit to the Service.
• Your misuse of AI-generated content (for example, submitting it as your own academic work in violation of an educational institution's policies).
15. ACCOUNT SUSPENSION AND TERMINATION
• Termination by User: You may terminate your account at any time through the app's settings page. Termination will not affect subscription fees already billed.
• Suspension or Termination by Operator: We reserve the right to suspend or terminate your account, at our sole discretion, if we reasonably believe you have violated these Terms, including the acceptable use policies. We will make reasonable efforts to notify you via email before or at the time of suspension, except in emergency circumstances or where legally required.
• Effect of Termination: Upon termination, your right to use the Service will cease immediately. Data associated with your account will be handled in accordance with our Privacy Policy.
16. FORCE MAJEURE
The Operator shall not be liable for any delay or failure to perform its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics or epidemics, government actions, internet or telecommunications disruptions, power outages, third-party service interruptions (including OpenAI, hosting providers, or app stores), or any other circumstance beyond the Operator's reasonable control. In such events, the Operator's obligations shall be suspended for the duration of the force majeure event.
17. GOVERNING LAW AND DISPUTE RESOLUTION
• Governing Law: These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada.
• Mandatory Arbitration: Any dispute not resolved through informal negotiation will be settled by individual binding arbitration in Edmonton, Alberta, or online.
• 30-Day Opt-Out: You may opt out of this arbitration agreement by emailing
[email protected] within 30 days of first accepting these Terms. Opting out does not affect any other provision.
• Small Claims Exception: Notwithstanding the foregoing, either party may bring an individual action in a small claims court of competent jurisdiction for disputes within the jurisdictional limits of that court.
• Class Action Waiver: You and the Operator agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
• Limits on Application: The arbitration agreement and class-action waiver apply only to the extent permitted by law. They do not apply where prohibited — including to consumers in the EEA and the United Kingdom, in Quebec and other jurisdictions whose consumer-protection law restricts arbitration or class-action waivers, and to the extent they would be unenforceable against a minor. EEA/UK consumers may bring proceedings in the courts of their place of residence.
18. MODIFICATIONS TO TERMS
We may modify these Terms at any time. For material changes, we will notify you by:
• In-app notification at least fourteen (14) days before the changes take effect.
• Email to the address associated with your account, where practicable.
• Updating the effective date at the top of this document.
Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and delete your account.
19. ELECTRONIC COMMUNICATIONS
By using the Service, you consent to receiving electronic communications from us, including emails and in-app notifications. You agree that these electronic communications satisfy any legal requirement that such communications be made in writing. You are responsible for maintaining a valid email address associated with your account.
20. ASSIGNMENT
• By You: You may not assign or transfer your rights or obligations under these Terms, in whole or in part, without the prior written consent of the Operator. Any attempted assignment without such consent shall be null and void.
• By Operator: The Operator may assign or transfer these Terms, in whole or in part, without restriction and without your prior consent, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
21. SURVIVAL
The following sections shall survive termination or expiration of these Terms: Privacy Policy (Section 2), Your Content and How We Use It (Section 6), Intellectual Property (Section 7), Disclaimer of Warranties (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), Governing Law and Dispute Resolution (Section 17), and this Survival clause (Section 21).
22. SEVERABILITY AND ENTIRE AGREEMENT
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall remain in full force and effect.
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Operator regarding your use of the Service and supersede any prior agreements.
• Waiver: The failure of the Operator to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
23. CONTACT INFORMATION
For any questions or concerns regarding these Terms of Service, please contact us:
• Name: MapleMind Technologies Inc.
• Email:
[email protected]
• Address: Red Deer, Alberta, Canada
• Support Page: /legal/support